Important information
HOLIDAY INFORMATION
We have tried to address the most frequently asked questions below, but full details of our booking conditions can be viewed at Terms & Conditions section
Your Holiday Rental Includes
Accommodation as specified
All bed linen and towels (but not beach towels)
Weekly change of bed linen & towels
Reasonable use of gas, water & electricity
All taxes including VAT
Costing Your Holiday
On the villa page, hover over Weekly rate. For weekly durations simply take the weekly rental price as detailed, adding any required extras specified in each villa description. For eventual flexible durations over a week, just multiply the daily rate. For durations shorter than 7 days, there is a premium added. You can get a specific quote by making an inquiry.
All bookings are confirmed in EUROS. The EURO price will apply when making the booking online.
A deposit of 30% will secure your booking and your holiday balance will be latest 60 days before departure.
Villa Tenancies
Villa tenancies begin at 17.00 hours on the day of arrival and end at 10.00 hours on the day of departure. Whilst we will always try to be flexible, this is often not possible, so we recommend that you arrange your flights in line with these times. Any early arrival or late departure must be pre-arranged by the owner/local agent.
Party Make-up
Many villa owners do not permit large single sex parties or groups wholly made up of adults under 25 years old, so please discuss your party make-up with a sales consultant before booking. If the party make-up is acceptable, this will be clearly detailed on your Confirmation & Advice of Reservation to ensure no problems are encountered on arrival at the villa.
Villa Capacity and Extra Person Supplements
Occupancy levels must be strictly adhered to in line with those detailed in each villa description. Some properties are able to accommodate an extra person and, with the owner's permission, an extra folding bed (or similar) can be provided. Such properties will be indicated with a "+" on the villa description. eg. Sleeps: 6+1.
Holiday Extras
We arrange an optional welcome pack in most properties to provide a light snack & refreshments on arrival.
Cots (Excluding Linen): can be arranged
High chairs: can be arranged
Maintaining Your Villa
In order to maintain standards the owner/agent must arrange a regular schedule for people to clean the pool, attend the garden and carry out minor repairs throughout the season. We would appreciate your cooperation in allowing reasonable access to trades people during your stay.
Local services can be temperamental and it is not uncommon to have the occasional water or electricity cut, particularly during the height of the summer.
Local Contact
Serenada provide flexible holidays for the independent traveller and generally our clients do not expect a visiting representative service. All areas have a point of contact to assist with any accommodation issues or problems that may arise, which if unresolved should be reported immediately. It is imperative that any complaints are reported and addressed locally, since if you fail to do so, we are unable to entertain claims after your return home.
Cancellations
Cancellation by you This refers to the accommodation only, since all other components are subject to the terms and conditions of the relevant supplier, ie. flights, car hire etc. Any cancellation of villa accommodation must be advised in writing and sent by recorded delivery.
Alterations by us In the unlikely event of us having to alter your accommodation booking for reasons beyond our control, we reserve the right to do so. We will automatically endeavour to resolve the situation by offering alternative accommodation, but cannot always guarantee this. In any event Serenada will only ever be obliged to refund all monies paid if alternative accommodation cannot be found. Serenada will not be responsible for any further liability, including cost of travel etc.
Villa Descriptions
All villa descriptions are intended to be clear and informative. For the purpose of clarity:
All villas are equipped with fridge and cooking facilities
Bathrooms: whether bath or shower, the term "bathroom" may be used
For any details that are not clear to you from the description displayed please advise us
Pets
Pets of any kind are not permitted at our villas, unless otherwise specified in a villa description. Even when pets are permitted, please always inform us before booking.
If you have special requirements, please discuss with our sales team before booking.
TERMS AND CONDITIONS
General terms for providing accommodation services.
